Retailer FAQs:

Retailer FAQs:

1. How to order one (or two) commercial sample?
2. I don't have paypal account, may I use my credit card to finish the order?
3. Where are you ship the commercial sample?
4. How long should I wait for the commercial sample?
5. I want fast shipping, what should I do for it?
6. I want to resell your product, why I need pay the same customer price for commercial sample?
7. After I test your product, I don't think your product have potential in my country, May I return your product?
8. How long should I test your product?
9. Your product doesn't match our requirement, may I return your product?
10. The retail price is too high than I expected, Can you cut the price for me?
11. I want more time to research the local market, what should I do now?
12. I don't think you give us the best price, why not cut the price again?
13. If you public your resell price, my competitor will know the price too, what should I do?
14. If you drop so low price, my competitor also crash into my existed area, how can you protect my profit?
15. I saw there are similar products in the market, and you are not the lowest price for me, why I choose you?
16. What about your business model, why I follow you?
17. You are not big and famous company, why I choose you?
18. How can I order five or more products?
19. How much shipping cost you will charge?
20. I don't want you to do shipping job, may I choose my shipping agent?
21. How many costs include in your CIF price?
22. How can I pay you if I order more products? Like hundreds and more?
23. How long for the lead time?
24. I feel it is high risk to order many products at one time, how can I avoid the high risk?
25. I want to order small quantity, but more frequency, do you have discount for me?
26. How to avoid the high shipping cost and bank fee?
27. After I order and paid to your company, you have cut the price, how can you protect my profit?
28. Can you help me to develop the local market?
29. Can you cover my advertisement fee?
30. You also sale online, why customer choose me?
31. I want to boost the sale record, how can you help me to do some promotion job?
32. I still have the question, what should I do?

1.How to order one (or two) commercial sample?

You can order from our website directly, we use the paypal as our credit card payment, you can use your credit card to finish your payment.

2.I don't have paypal account, may I use my credit card to finish the order?

Yes. You can. We provide two options, even you don't have paypal account or you don't want register the new paypal account, you still can finish your order.

3.Where are you ship the commercial sample?

All commercial samples will ship from Toronto , Canada by Canada post.

4.How long should I wait for the commercial sample?

You will wait six to ten business day, depend on your living country.

5.I want fast shipping, what should I do for it?

Then you need pay more shipping cost for this service, some times you will find the shipping cost will high than product itself if you order one or two sample. Or you can provide your account in your carrier. you can choose your favour carrier and pay by yourself. We will not charge any shipping cost from you.

6.I want to resell your product, why I need pay the same customer price for commercial sample?

Your payment for commercial sample only as deposit, when you order retail package, we will refund your money. Also, for commercial sample, you still have one year product warranty and 30 day money back guarantee like as customer.

7.After I test your product, I don't think your product have potential in my country, May I return your product?

Yes. You can. Sample send back from your post office and claim “return product” to avoid the custom duty, use the regular parcel to avoid the high postage. We will refund your money plus your return postage. Zero risk for you.

8.How long should I test your product?

One month or say 30 days. In some special case, you can renew to two months.

9.Your product didn't match our requirement. may I return your product?

Yes. You can. Sample send back from your post office and claim “return product” to avoid the custom duty, use the regular parcel to avoid the high postage. We will refund your money plus your return postage. Zero risk for you.

10.The retail price is too high than I expected, Can you cut the price for me?

We will analysis your advice, after collect all feedback information from our retailer, we will adjust our price for all retailer. We hope win-win with our retailer.

11.I want more time to research the local market, what should I do now?

Yes. We know you need more time to develop a new product in local market, we can wait. We provide the different price list to match your requirement.

12.I don't think you give us the best price, why not cut the price again?

We are always looking for the balance point between retailer and us. In any suitable time, we will cut the price and give our retailer more profit.

13.If you public your resell price, my competitor will know the price too, what should I do?

We only provide the resell price if no retailer in your local country. If we have chosen you as our retailer, we will transfer all requirements to you.

14.If you drop so low price, my competitor also crash into my existed area, how can you protect my profit?

We only choose one retailer in one area (for big country should be more), we will not choose too many retailers to do price war.

15.I saw there are similar products in the market, and you are not the lowest price for me, why I choose you?

We can't promise we give the lowest price in the market, but we always try to give your best service. Every company have different strategy to do their business, we believe you have good sharp to choose it.

16.What about your business model, why I follow you?

Our business model is online sale plus local support. Our entire partners do online sale also provides the local support to customer.

17.You are not big and famous company, why I choose you?

We only focus on the soft phone product, so far, we only focus on skype hardware. We believe we have more grow up area in it. We hope we can grow up together.

18.How can I order five or more products?

The price only FOB shanghai price but NOT include the insurance, shipping, you need contact sales@mplat.com case by case to know the shipping cost. So your payment will be product price list (you have seen the excel table) plus shipping cost.

19.How much shipping cost you will charge?

We need charge the shipping fee from you but same as post office. We have business account in post office, they gave us some discount. You will see the postage when you receive your parcel. Of course it has a litter discrepancy.

20.I don't want you to do shipping job, may I choose my shipping agent?

Yes. You can. We provide the FOB price and CIF price, you can choose our CIF service or choose your shipping agent to do the delivery job.

21.How many costs include in your CIF price?

For wholesale, Include our product price, delivery fee, our tax, insurance, handle fee. But not include your clearing fee, your custom duty. We only can ship to your nearest airport. You need pick up by yourself.

22.How can I pay you if I order more products? Like hundreds and more?

We will provide the proforma invoice for you, include the bank account information, you need wire transfer to our account. We only accept the US dollars or Canadian dollars.

23.How long for the lead time?

For commercial sample, we always keep it in stock, you can easy to order from our website. For other retail package, the lead time will be one week to three weeks, depend on your order quantity.

24.I feel it is high risk to order many products at one time, how can I avoid the high risk?

Yes, we do understand your feeling, that's why we provide different price for you to handle the risk. You can order different quantity to match your requirement.

25.I want to order small quantity, but more frequency, do you have discount for me?

Yes, if your order has happened in one month, then we will use the total quantity to calculate your offer price. Sorry no refund for your first order. For example, you first order 50 items, and then order 50 item again in one month, then for last order 50 items, we will give you 100 items' price. No refund for your first 50 items (you have paid it).

26.How to avoid the high shipping cost and bank fee?

Every time you order, you will pay to shipping cost and bank fee, you need handle your risk and avoid small quantity order often.

27.After I order and paid to your company, you have cut the price, how can you protect my profit?

We have 30 day price protect. If you have order, then we will use new low price to process your order. If you have paid, we will add the more product for you or refund your money at next time when your purchase our product. For some special case with big quantity, even longer than one month, if you have stock proof, we still like to protect your profit.

28.Can you help me to develop the local market?

Yes, we will help you to do this job.

29.Can you cover my advertisement fee?

We will cover port of advertise fee for you, depend on your order quantity.

30.You also sale online, why customer choose me?

If they order from our website, they need wait for long time and high shipping cost, if we give same guarantee with your help, they will choose you by your local support, fast shipping, low shipping cost.

31.I want to boost the sale record, how can you help me to do some promotion job?

For special period like New Year, Christmas, or you want to crash in new market, please contact us to do promotion job together.

32.I still have the question, what should I do?

Please feel free to contact us by email sales@mplat.com or by telephone 1-416-696-1959, or fax 1-416-696-9322