For support our customer, we have three shipping center in toronto, Canada. boston,USA, Shenzhen, china to provide the shipping and exchange service to end user, you order will be process in next business day and we will send it after finish the procedure.
The below table display the destination country and shipping cost. All days is calculate by business day, please exclude the local public holiday and regular holiday.
Destination |
Sender |
Type |
Price |
Business days |
Canada |
Toronto |
Expedited Parcel |
CAD5.00 |
2~ 6 |
USA |
Boston |
Priority Parcel |
USD5.00 |
5~9 |
Europe |
Toronto, Shenzhen |
Air Priority parcel |
Euro5.00 |
7~ 10 |
South American |
Boston |
Air Priority parcel |
USD5.00 |
8~ 14 |
Asia |
Shenzhen |
Air Priority parcel |
USD5.00 |
8~ 14 |
Shipping FAQs
1. How long will you process my order?
2. How long will you send my product after I order?
3. Which carrier do you use?
4. Where is this product post from?
5. The shipping cost include handle fee or not?
6. Do I need pay the tax?
7. How long should I wait for my parcel?
8. I want fast shipping, what should I do for it?
9. I have account at other carrier, may I choose my favour carrier?
10. How can I return your product?
11. I still have the question, what should I do?
 1. How long will you process my order?
 One business day.
2. How long will you send my product after I order?
One business day. In some case it will be two business day.
3. Which carrier do you use?
We have traded off cost, speed, for general purpose, the post office still is a good choice.
4. Where is this product post from?
Based on customer's location, The parcel will ship from Boston USA, Toront,Canada,Shenzhen,China.
5. The shipping cost include handle fee or not?
include. No any hidden fee. your payment is product price plus shipping cost.
6. Do I need pay the tax?
Yes. followed the law, you must pay the tax.
7. How long should I wait for my parcel?
You will wait six to ten business day, depend on your living country.
8. I want fast shipping, what should I do for it?
Then you need pay more shipping cost for this service, or you can choose your favour carrier and pay by yourself. We will not charge extra shipping cost from you.
9. I have account at other carrier, may I choose my favour carrier?
Of course, you can. Please provide your account and we will ship it for you. We will not charge any handle fee. If you have paid the shipping cost, we will refund to you.
10. How can I return your product?
Please send back from your post office and claim “return product” to avoid the double custom duty, claim only USD1.00 Value. use the regular parcel to avoid the high postage. We will refund your payment plus your return postage. Z
11. I still have the question, what should I do?
Please feel free to contact us by email support@mplat.com
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