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mshnryman
USA
3 Posts |
 Posted - Apr 08 2007 : 16:23:15
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| My name is Jonathan Minnick and I never recieved my product. I pre-ordered the Flash Phone F4K back around August of 2006 and even payed extra to get it shipped to Peru since I was going to be there for a few months. Since it never arrived while I was in Peru, I asked it to be shipped to my address in Kentucky (400 University Dr., Radcliff, KY 40160). I have sent various emails and have gotten responses that it would be sent. I still do not have my product!!! I would like to buy the SkypeBox and I have recommended it to some friends, but I am not so sure that I want to buy the SkypeBox if I don't even know if I will receive it! What is going on here? |
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mshnryman
USA
3 Posts |
Posted - Apr 08 2007 : 16:28:09
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here's the email I got at world.transformer.jonathan@gmail.com on 11/15/06. This was almost 5 months ago and I still don't have my Flash Phone.
Dear Jonathan Minnick:
Thank you for your waiting.
Your order have been processed and shipped, and please wait 4-8 business day for delivery depend on your location.
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experienced with respect to the order and waiting of product delivery.
For the new product, we met some problems and for achieve the quality control, we redo the product and improve all things.
Because of this serious oversight, and as a testament to our appreciation of you as our customer, we are going to provide you with the coupon CA85789892. Therefore, you may use it as USD five dollars at your next purchase in this year. you may use it or transfer to your friend.
We will continue to be committed to providing you and all of our customers with the best service. and thank you for your support.
If you have any questions please don't hesitate to contact us.
Yours in service,
Lomen liu
Sales Manager |
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mshnryman
USA
3 Posts |
Posted - Apr 08 2007 : 16:44:20
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HERE'S THE ACTUAL RECIEPT EMAIL FROM MPLAT...it was JUNE 27, 2006...so almost 10 months have passed since my purchase!
Dear Jonathan Minnick,
Regarding the transaction below:
Seller's Name: MPLAT
Seller's Email: paypal@mplat.com
Transaction ID: 4WR9617016866881P
Transaction Date: Jun. 27, 2006 15:57:13 PDT
Transaction Amount: $47.90 USD
The seller has provided the following Shipment Tracking Information for your review:
Shipping Company: Canada Post
Shipment Tracking Number: Air parcel, 5-8 Bday arrive, To peru
The seller has provided the following Order Status information for your review:
Order Status: Shipped
The seller is providing this feature through the PayPal website as a means for communicating this information to you. Please note that the Shipment Tracking Information and Order Status displayed above is exactly as the seller entered it.
If you have questions about this transaction, PayPal encourages you to directly contact the seller to amicably resolve any outstanding questions you might have.
Thank you for using PayPal!
The PayPal Team |
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mplat
Canada
254 Posts |
Posted - Apr 11 2007 : 17:08:07
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| We will investigate your case,and feedback soon. since it happened almost half year ago, please give us some times for this case. |
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mplat
Canada
254 Posts |
Posted - Apr 26 2007 : 15:39:37
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Dear Sir:
The all things is :
1. The customer had pre-order the Flashphone at June,27,2006
3 The customer's original address in United states.
4. The customer paid the additional shipping fee and ask us to send it to Peru.
5. The flashphone F4K released at Oct.01.2006
6. We have sent the Flashphone F4K at Oct.15.2006
7. After finished all preorder, the sales manager sent all customer an apologies letter at Nov.15.2006
8. The customer complained he never received the flashphone at peru address at April,06.2007
9. The customer still trust us and order the USB B2K at April,07,2007
10. We have tried to contact the post office, but we can't tracking the parcel for long time ago.
Based on those facts, we think the goods have been lost for peru address reason.
The customer will get one free flashphone but only can send to united states.
The product already on the delivery way..
Welcome the customer's any feedback for this case in the future.
Thanks. |
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Never Recieved My Product????
